BCU Admin, Collections Systems

Company: BCU
Location: Vernon Hills
Posted on: January 15, 2022

Job Description:

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.

At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.

Visit the link below to learn more about #LifeAtBCU:

https://players.brightcove.net/3101254895001/default_default/index.html?videoId=6013229634001

Summary

The Collections Systems Admin will be responsible for administration of the department's Temenos and Virtual Collection Agent systems. This individual will monitor system performance, identify issues and enhancements, and write business rules to increase member adoption/use or increase collector efficiency, develop, document and act on test plans, and resolve defects in a timely manner. They will support leadership with participation in any technical department or organization projects.

Role And Responsibilities
Monitor systems performance and quickly create solutions to problems.
Lead efforts in Tenemos system upgrade planning, testing and execution on behalf of Collections Department.
Define and manage process to monitor member activities within Virtual Collection Agent portal.
Identify performance enhancements and write business rules, test, and implement.
Track and report on performance of business rule defined offers and make suggestions to improve collections results based on data.
Develop monthly reporting package regarding Virtual Collection Agent member activities, collections and define success metrics.
Document, test, and implement changes to improve collector efficiency.
Support Collections leadership with strategic changes by implementing rules to support new strategies or business objectives.
Research and respond to user inquiries regarding the operating systems.
Regularly updates operating systems to ensure compliance with regulatory and policy guidelines and state specific requirements while ensuring quality assurance through testing.
Works with various department team members and management to execute department projects and system enhancements.
Develop and test champion/challenger settlement strategies within the Virtual Collection Agent system.

Qualifications and Education Requirements
Minimum of two (2) years' experience in business or systems analytics with advanced experience in excel and SQL preferred.
Ability to prioritize multiple projects and manage time efficiently to meet established deadlines while demonstrating an appreciation for accuracy and service.
Possess strong communication, problem solving, and process management skills.
Ability to have a customer focus and view the product from the big picture/customer experience.
Ability to work effectively and communicate with management, members, internal/external contacts, and vendors.
Self-motivated with the ability to work well both in groups and independently.
Ability to plan and estimate own work and manage to the plan.
Undergraduate degree preferred.

BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

Life at BCU. With a culture built off relationships and referrals, we're committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Keywords: BCU, Arlington Heights , BCU Admin, Collections Systems, Accounting, Auditing , Vernon Hills, Illinois